Problem: The backlight does not work.
• Turn the Neo
off for ten (10) seconds and try again. Re-test in a low-
+
light environment.
• From the Main Menu, press and release the power button.
Problem: The Neo
will not turn off.
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• Press and hold power button for at least ten (10) seconds.
Problem: There is no GPS data for the selected golf course.
• Confirm mapped GPS points were saved prior to exiting the Map Course
page.
• Confirm the Neo
the PLAY GOLF or OPTIONS menus).
Problem: There are no custom points available for my golf course.
• No custom points are included in the GPS data for the course.
• If you created your own custom points, remember to Save them prior to
exiting the Map Course page.
Problem: GPS points cannot be mapped/registered on device.
• Ensure satellite strength is sufficient to obtain accurate data.
• Move to a clear, unobstructed view of the sky (i.e. no trees, buildings or
objects that might interfere GPS satellite strength).
• Time of day may affect GPS signal strength. Try again during different
hours of the day.
Problem: Entire golf course name cannot be entered in the space provided.
• Limit the golf course name to fourteen (14) characters.
• Abbreviate the name so it is different from other golf courses on device.
Troubleshooting
has acquired at least 3 satellites (using SATELLITES on
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