WARRANTIES - After-sales service
Swimming pool 250x450 - H140 cm UrbanPool
Warranty conditions:
The swimming pool must be assembled within 48 hours of the package being opened.
For the warranty to be valid, a concrete slab must be in place.
Our warranty covers only the replacement of defective parts. It in no way covers demands for compensation or damages. The general warranty does not apply in the following circumstances:
• Use of the equipment in a way which is not in accordance with the instructions.
• Damage incurred as a result of bad handling during and after assembly.
1) Pump (filter/counter flow system): 2 year guarantee (electrical problem) under normal operating conditions. Excluded from the guarantee: Damage caused by wear or corrosion, damage resulting from incorrect connection,
damage caused by parts removed or repaired by third parties, broken parts (pump base, pre-filter cover, hose connection, ...), when the pump is operated when dry. The guarantee becomes void, if the power cable and/or cable
connector is replaced, removed or damaged.
2) Liner: 2 year warranty under normal usage conditions. The following are not covered by the warranty: Punctures, holes, tears, stains (treatment products directly in the water), stains due to algae growth, stains due to decompo-
sition of foreign bodies in contact with the liner, stains and decolouration due to oxidising products, colourfastness and wear due to rubbing on various surfaces. Deformation of the liner left without water for more than 24 hours
(never empty your swimming pool completely).
3) Filter : 2 year warranty on non-installed products: tank, drainage plug, collar, multiport valves... The following are not covered by the warranty: Watertightness problems following use of pressure greater than the maximum
authorised pressure. (ref. filter notice).
4) Skimmer: 2 year warranty on the seal joints.
5) Wooden structure : 10 year warranty against corrosion and insect attack. The following are not covered by the warranty: Changes in wood colour due to weather, natural deformations (splitting, cracks which in no way impair
the mechanical performance of the wood). The warranty does not cover assembly or storage faults producing deformations in the wall panels (if assembled a long time after the package being opened), deformation of the planks
which in no way impairs the mechanical performance of the swimming pool.
6) Heat pump: 2 year guarantee (electrical problem) under normal operating conditions. Excluded from the guarantee: Damage caused by wear or corrosion, damage resulting from incorrect connection, damage
caused by parts removed or repaired by third parties, broken parts, when the unit is operated when dry. The guarantee becomes void, if the power cable and/or cable connector is replaced, removed or damaged.
7) Pool Spot: 2 year guarantee (electrical problem) under normal operating conditions. Excluded from the guarantee: Damage caused by wear or corrosion, damage resulting from incorrect connection, from third parties
8) Electr. Control box: 2 year guarantee (electrical problem) under normal operating conditions. Excluded from the guarantee: Damage caused by wear or corrosion, damage resulting from incorrect connection, from third parties
IMPORTANT : The after-sales service will be available only at point of sale.
Essential records for claiming the warranty: - Till receipt/proof of purchase.
- Warranty slip.
- Reference number of the faulty part.
Shop :
City :
Contact department :
Direct tel :
Code
Ref.
PL
7100201
Pair of rungs for wooden ladder H120/130 cm
M1
7514854
Plank 45 x 145 x 1310 mm
M2
7514855
Plank 45 x 145 x 1980 mm
MSE-1
7514856
Upper plank 45 x 135 x 1310 mm
MSE-2
7514857
Upper plank 45 x 135 x 1980 mm
MSS
7514871
Upper skimmer plank 45 x 135 x 1980 mm
MSI
7514872
Lower skimmer plank 45 x 145 x 1908 mm
MS-CF
7514873
Upper plank Counter flow+water jet 45 x 145 x 1980 mm
2MSD-CF
7514874
1/2 plank right Counter flow 45 x 145 x 852,5 mm
2MSG-CF
7514875
1/2 plank left Counter flow 45 x 145 x 852,5 mm
MSI-CF
7514876
Lower plank Counter flow 45 x 145 x 1980 mm
MRC
7514877
Plank nozzle vacucleaner 45 x 145 x 1310 mm
MRS
7514878
Plank Poolspot 45 x 145 x 1310 mm
PA
7514260
P1 corner post 100 x 115 x 1288 mm
PJ
7504340
P2 junction post 100 x 115 x 1288 mm
B-1
7514879
Notched planking 45 x 170 x 2428 mm
B-2
7514880
Notched planking 45 x 170 x 2214 mm
BR
7514882
Lower plank for wall reinforcement 45 x 170 x 1745 mm
P
7514881
Corner post 45 x 135 x 1350 mm
PS-1
7504346
Galvanised steel support plate 300 x 255 mm
PS-2
7504380
Galvanised steel support plate 300 x 255 x 1153 mm
R-C1
7514944
wood cladding side part 1218 x 145 x 22 mm
R-C2
7514945
wood cladding middle part 1218 x 115 x 22 mm
JA
7504347
Galvanised steel corner joint 100 x 1312 mm
JAR
7514258
Angle reinforcement junction in galvanized steel 119 x 1288 mm
JD
7504348
Galvanised steel straight joint 118 x 1312 mm
PF
7504358
Finishing profile 850 x 60 x 10 mm
PRG
7514889
Galvanised reinforcemnet profile
MGE
7514883
Pine edging 27 x 145 x 2478 mm
MGI
7514884
Pine edging 27 x 145 x 2188 mm
MGE-G
7514885
Pine edging 27 x 145 x 2239 mm corner 45° right
MGE-P
7514886
Pine edging 27 x 145 x 2239 mm corner 45° left
MGI-G
7514887
Pine edging 27 x 145 x 2094 mm corner 45° right
MGI-P
7514888
Pine edging 27 x 145 x 2094 mm corner 45° left
R
7514016
Hung 2.06 ml hanging rails
C
7514048
Console edging 45 x 230 x 170 mm
ME
7514052
Pine ladder step 28 x 145 x 600mm
7514114
Sacrifice part 45 x 135 x 280 mm
7514149
Sandbag 25kg TEN 0.75
7514750
Stainless steel ladder
Pump Poolmax
Filtration
Client :
Address :
City :
Tel :
Qty
Désignation
parcel
1
52
14
6
1
1
1
1
1
1
1
1
1
4
4
2
4
2
4
4
4
8
4
4
4
4
4
2
2
2
2
2
2
2
6
17
4
2
3
1
1
1
Qty
Code
Ref.
ASS
S
Skimmer «Wide mouth»
Wall protection felt, 170 g/m2, 1.35 x 15.3 m
Ground protection felt, 200 g/m2, 2 x 5 m
Nozzle cleaner
Anodised aluminium jonction angle, 453 x 70 mm, 45˚
Anodised aluminium jonction straight, 313,5 x 70 mm
Stainless steel ladder anchoring kit
7514891
Fixation plate Counter Flow Unit
7514892
Counter Flow Unit
7514894
Counter flow pump, 2,5HP, 230VAC~50Hz
7514893
Electrical control box Counter flow unit
7514896
Electric control panel City Pool
7504615
Pool Spot 350 LED Plus
7504629
Heatermax 15
7514895
PVC Fitting kit Counter flow + Heatermax
7514208
Fittings, kit
7514302
Tubes PVC, Ø 50 mm, 1m
7514673
Finishing profile liner rails (m)
7514129
Hose (flexible pipe), 25 m, Ø 50 mm
7514831
Code
Ref.
A1
7514516
A3
7514638
C2
7514639
DMP2
7514618
J1
7504411
K3
7514847
P1
7514273
P3
7514938
N
7514275
M
7514276
T1
7514935
7514833
Blue liner 75/100 250 x 450 - H140 cm
7514907
Beige 75/100 liner 250 x 450 - H140 cm
7514908
Grey 75/100 liner 250 x 450 - H140 cm
12
II / 16-I
Désignation
Hardware kit
BREAKDOWN OF THE HARDWARE KIT
Console + reinforcer bag
Console + reinforcer bag
Hung rails bag
Edging screws bag
Post fasteners bag
Post fasteners bag
Metal shoe fastener bag
Metal shoe fastener bag
Wooden ladder bag
Wooden cache planks fastener bag
Bag screws galvanised for reinforcement profile
or
or
Qty
Qty
parcel
ASS
1
1
1
1
4
2
1
1
1
1
1
1
1
1
1
1
8
19
1
1
Qté
Qté
parcel
ASS
3
1
1
2
1
1
1
1
1
1
2
1
1
1