4. Clean the black mark sensor with a dry cotton swab.
5. Clean the platen roller with a dry, soft-bristle brush (such as a
toothbrush) when you see adhesive build-up or when a label is
wrapped around it.
6. Reload supplies, close the label deflector and supply cover.
Cleaning the Scanner Window and Display
1. Turn off the printer.
2. Moisten a soft cloth with distilled water.
3. Wipe the scanner window and the display screen until they are
clean.
Clearing Supply Jams
1. Turn off the printer.
2. Open the supply cover and remove the supplies.
3. Hold the printer upright and gently press down on the label
deflector.
4. Carefully remove any jammed supply and close the deflector.
Do not pull the jammed supply out through the front of the
label deflector. Do not use sharp objects to remove jammed
supplies.
5. Reload the supplies and close the label deflector.
T r o u b l e s h o o t i n g
This section lists some common problems and their solutions.
Problem
Printer does not print.
Printer does not feed.
Print has voids or is too
light.
Solution
Switch to a fully-charged battery.
Load the supply correctly.
Clean the printhead.
Switch to a fully-charged battery.
Load the supply correctly.
Check the platen roller for jammed
labels.
Close the supply cover completely.
Load the supply correctly / Check for
damage.
Close the supply cover completely.
Switch to a fully-charged battery.
Clean the printhead.
EN-7