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If error message still appears, any other error message appears, or
troubleshooting does not solve the problem, call 1-800-803-6025,
Reason
Test Strip
Error, or very
high blood
glucose result
(higher than
600 mg/dL)
Test Strip
Removed
During Test
Communication
Error
Low or
Dead
Battery
Monday - Friday, 8AM-8PM EST.
Action
Retest with new test strip. If
error persists, call
1-800-803-6025, Monday
- Friday, 8AM-8PM EST. If
you have symptoms such
as fatigue, excess urination,
thirst, or blurry vision
follow your Doctor or
Healthcare Professional's
advice for high blood
Retest with new test
strip. Make sure result
is displayed before
removing test strip.
Call 1-800-803-6025,
Monday - Friday,
8AM-8PM EST.
Low: About 50 tests can be
done before battery dies.
Dead: Battery Symbol
appears and beeps before
meter turns off.
47
glucose.

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