Troubleshooting - Alesis VIRTUE AHP-1 Guia Del Usuario

Troubleshooting

Problem
The piano is turned on, but no sound is
produced when the keys are played.
Using a mobile phone produces noise in the
piano sound.
The wrong notes sound when the keys are
played.
After connecting with the computer, the
piano is not recognized.
Solution
Make sure the volume is set to an
appropriate level. Check that headphones
are not connected to the Phones jack.
Using a mobile phone in close proximity to
the piano may produce interference. To
prevent this, turn off the mobile phone or
use it far away from the piano.
Make sure the Tune setting is set to 0.
Press and hold the + and – buttons while
powering on Virtue to revert the settings
back to factory defaults.
Make sure the USB cable is connected
properly, or try to connect it to a different
USB port on your computer.
Make sure the appropriate USB driver is
selected for MIDI input. Depending on your
computer, it may appear as USB Audio
Device, USB Composite Device, etc.)
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