Troubleshooting tips ... Before you schedule service
Problem
Possible Cause
Top burners do not
Improper burner assembly.
burn evenly
Burner slots on the side of the burner
may be clogged.
Burner flames are
Improper air to gas ratio.
very large or yellow
My oven door glass
The inner oven glass is coated with
appears to be
a heat barrier to reflect the heat back
"tinted" or have a
into the oven to prevent heat loss and
"rainbow" color.
keep the outer door cool while baking.
Drawer does not
The drawer is out of alignment.
slide smoothly or
drags
Drawer is over-loaded or load is
unbalanced.
LCD is not
A fuse in your home may be blown or
functioning
the circuit breaker tripped.
properly
Oven controls improperly set.
LCD screen is locked.
LCD is faulty.
Oven will not work
Router issues, no wireless signal, etc.
remotely
Oven is not connected.
49-2000636 Rev. 1
What To Do
Make sure the burner caps are seated correctly. See the Care
and Cleaning of the range section.
Remove the burners for cleaning. See the Care and Cleaning
of the range section.
If range is connected to Propane gas, contact the technician
who installed your range or made the conversion.
tint or rainbow color.
Fully extend the drawer and push it all the way in. See the Care
and Cleaning of the range section.
Reduce weight or redistribute drawer contents.
Replace the fuse or reset the circuit breaker.
See the Cooking Modes or Settings section to ensure proper
use. Ensure unit is updated to the most recent software update.
correct the issue, cycle power at the circuit breaker and ensure
unit is updated to the most recent software update.
Cycle power at the circuit breaker and ensure unit is updated to
the most recent software update. If issue persists, call service
to assess the issue.
For assistance with oven wireless network connectivity, please
call 800.220.6899.
Unlock icon. If this does not
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