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WARRANTY/REGISTRATION
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REPLACEMENT FILTER CARTRIDGE WARRANTY
Though replacement filter cartridges do have a 30 day warranty for manufacturing
defects, there is no money back guarantee otherwise. To place a claim for a defective
cartridge, you must first speak to a customer service representative who will help you
trouble shoot any problems. If a problem is found that may be due to a manufacturing
defect, they will then give you instructions on how to send back the cartridges to
be tested by our laboratory. Depending on whether or not the lab determines the
cartridges to be defective, they will either be replaced or returned to you. Please
remember that we do not and cannot warrant the life of the filter cartridges since there
are many variables that affect the life of each cartridge, including weather, your local
treatment facility, consumption rate, etc. We can only provide estimates based on the
experiences of other customers. A shortened cartridge life alone does not necessarily
mean that you have a defective cartridge.
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