Common Problems - Victron energy VER Manual De Instrucciones

5. Troubleshooting
5.1 LED codes
Modem Status Explanation
(red LED)
Off No power to the modem
Steady on Modem is powered but not connected to the GSM network
Blinking slowly Connected to the network, and idle
Blinking rapidly Connected to the network, call in progress
Ethernet Link Status Explanation
(green LED)
Off No link detected. Check the cable connection.
On Link is detected. Note: Ethernet is10 Mbit/s
Ethernet Link Activity Explanation
(yellow LED)
Off No activity in Ethernet segment
Blinking Activity in Ethernet segment

5.2 Common problems

Problem: The modem will not connect to the GSM network
Possible causes:
- PIN security is still enabled on the SIM. Check this by putting the SIM in a normal phone and turn it on. When turning the
phone on, it should not ask for a pin code, not even 0000. Solution: turn the security off.
- No network reception, try moving the modem around or use a different antenna. Try powering the modem at a location where
you have full reception on a normal GSM phone. You can test this without the Multi or BMV-602 connected.
- The SIM slot on modem is not correctly closed: make sure that you close the black slide over the SIM.
Problem: I get an SMS saying "Warning MK2 version [version number] not supported".
Cause: The minimum supported MK2 version is 1130125. Please use the MK2 that was supplied with the Ethernet Remote.
You can also connect the MK2 to a computer running the latest version of VEConfigure, which will then update it automatically.
Problem: I get an SMS saying "Warning target version [version number] not supported".
Cause: The minimum supported version of the VE.Bus device is 19xx111.
Problem: The VE.Bus device (Multi/Inverter/Quattro) switches off when I connect it to the MK2.
Cause: The MK2 needs to have the two jumpers removed. Please note: these jumpers are already removed on the MK2
supplied with the Victron Ethernet Remote.
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