The Severin Manufacturer's Warranty; Handling Of Warranty Claims; Terms And Conditions Of Warranty - SEVERIN PICCOLA Manual Del Usuario

10. International warranty for fully automatic
coffee makers

10.1 The SEVERIN manufacturer's warranty

By way of this warranty, SEVERIN guarantees that the product, which has
been designed and built exclusively for home use, is free of defects in mate-
rials and workmanship. The warranty period is 24 months, beginning on the
date of purchase by the end-customer. If problems are experienced during
the warranty period that are attributable to defects in materials or workman-
ship, the product or the defective components will be repaired or replaced
by the SEVERIN service department, international SEVERIN branches, or
authorised SEVERIN service locations or service dealers in accordance with
the terms and conditions set forth below.

10.2 Handling of warranty claims

If your SEVERIN fully automatic coffee maker requires warranty service,
please always phone the respective SEVERIN service centre first. Specially
trained experts are on hand there to take your call and deal with your spe-
cific case quickly and professionally. We will strive to process your warranty
claim to your complete satisfaction. The telephone number for your SEVERIN
service centre can be found on the inside of the brewing unit cover.
If the appliance is taken out of the country in which it was purchased, war-
ranty claims can still be handled by an authorised SEVERIN service location.

10.3 Terms and conditions of warranty

• The SEVERIN warranty is valid only if the purchase date and appliance
type can be verified from a purchase receipt.
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• During the warranty period, SEVERIN will repair any defects in the product,
but is entitled to choose between repair, replacement of defective parts, or
replacement of the whole appliance.
• The warranty does not cover damage or defects caused by improper use,
improper electrical connection, attempted repairs by unauthorised individu-
als, or failure to follow the operating instructions. Also, the warranty does not
apply in the event that SEVERIN operating or maintenance instructions are
not followed and/or materials (water filters, cleaning products) are used that
do not comply with the original specifications. The warranty does not cover
parts subject to wear (e.g. seals, grinding discs, valves) or damage to the
grinding mechanism caused by foreign objects (e.g. stones, paper clips), or
damage caused by accidents, lightning, water or fire, insufficient ventilation,
or other damage over which SEVERIN has no control.
• SEVERIN service is available (both during the warranty and after its expiry)
in all countries in which SEVERIN officially sells the product.
• The warranty becomes invalid if the coffee maker needs to be modified or
adjusted to enable it to be used in a country other than the one for which it
was manufactured. This also means that the warranty does not cover the
repair of damage resulting from any such modifications
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