Troubleshooting Guide - Prodigy Pocket El Manual Del Propietario

PRODIGY Pocket® Blood Glucose Meter

Troubleshooting Guide

The meter does not display a message after
v
inserting a test strip
Probable Cause
Battery exhausted.
Battery incorrectly
installed or absent.
Test strip inserted
upside down or
incompletely.
Defective meter.
v The test does not start after applying
the sample.
Probable Cause
Insufficient blood
sample
Owner's Manual
Actions
Replace the battery.
Check that the battery is
correctly installed.
Insert the test strip
correctly with the bar
end entering into the
test strip port first.
Please contact Customer
Care at 1.800.243.2636
for assistance.
Actions
Repeat the test using
a new test strip with a
larger blood sample.
PRODIGY Pocket® Blood Glucose Meter
v The test does not start after applying
the sample.
Probable Cause
Defective test strip.
Sample applied after
automatic shut-off.
(Two (2) minutes after
user action).
Defective meter.
56
Actions
Repeat the test with
a new test strip.
Repeat the test with a
new test strip. Apply
sample only when
the " " symbol
appears on the
display.
Please contact
Customer Care at
1.800.243.2636 for
assistance.
Owner's Manual
57