PRODIGY Voice® Blood Glucose Meter
v The test does not start after applying
the sample.
Probable Cause
Defective test strip.
Sample applied after
automatic shut-off.
(Two (2) minutes after
user action).
Defective meter.
Owner's Manual
Actions
Repeat the test with
a new test strip.
Repeat the test with a
new test strip. Apply
sample only when
the " " symbol
appears on the
display.
Please contact
Customer Care at
1.800.243.2636 for
assistance.
PRODIGY Voice® Blood Glucose Meter
v The control solution test is out of
range.
Probable Cause
Error in performing
the test.
Control solution bottle
not shaken well.
Expired or
contaminated
control solution.
Control solution that
is too warm or too cold. should come
Test strip deterioration. Please repeat the test
66
Actions
Read the instructions
thoroughly and repeat
the test again.
Shake the control
solution bottle vigorously
and repeat the test again.
Check the expiration
date and the discard date
of the control solution.
Control solution
to room temperature
(less than 86°F/30°C)
before testing.
with a new test strip.
Owner's Manual
67