Smart Diagnosis; Using Smart Diagnosis - LG LTNS16121V Manual De Usuario

23

SMART DIAGNOSIS

SMART DIAGNOSIS
Should you experience any problems with your
refrigerator, it has the capability of transmitting data
via your telephone to the LG service center. This
gives you the capability of speaking directly to our
trained specialists. The specialist records the data
transmitted from your machine and uses it to
analyze the issue, providing a fast and effective
diagnosis.
If you experience problems with your refrigerator,
call 1-800-243-0000 in USA (1-888-542-2623 in
Canada). Only use this feature when is instructed to
do so by the LG call center agent. The transmission
sounds that you will hear are normal and sound
similar to a fax machine.
TM
Smart Diagnosis cannot be activated unless your
refrigerator is connected to power. If your
refrigerator is unable
troubleshooting must be done without using Smart
TM
Diagnosis .

Using Smart Diagnosis

First, call 1-800-243-0000 in USA (1-888-542-2623
in Canada). Only use the Smart Diagnosis
when is instructed to do so by the LG call center
agent.
1.
Open and close the refrigerator door once. Then
open the refrigerator door 5 times within 8
seconds to activate the SMART DIAGNOSIS™
feature.
2. Immediately place the telephone near to the
speaker placed in the top right , confirm that the
microphone is towards the speaker, then 4 short
tones will be heard and the speaker will emit a
sound no longer than 8 seconds.
3.
Keep the phone in place until the tone
transmission has finished. Once the data
transmission is completed and the tones have
stopped, resume your conversation with the
specialist, who will then be able to assist you in
using the information transmitted for analysis.
TM
TM
to turn on, then
TM
TM
feature
NOTE
 For best results, do not move the phone while
the tones are being transmitted.
If the call center agent is not able to get an

accurate recording of the data, you may be
asked to try again.

Call quality differences by region may affect the
function.

Use the home
communication performance, resulting in better
service.
Bad call quality may result in poor data

transmission from your phone to the machine,
which could cause Smart Diagnosis
malfunction.
telephone for better
TM
to