Warning Message - Troubleshooting
The following warning messages may appear on the LG Smart AC
app during use. Follow the guidelines below to troubleshoot.
Main Function
Product Registration
Cannot sign in to
the app.
New air conditioner
will be registered.
Previously regis-
tered information will
be deleted. Do you
want to continue?
Wi-Fi on the smart
phone is turned off.
Try again after turn-
ing the Wi-Fi on.
Check if your prod-
uct is in Wi-Fi
mode. Wi-Fi ac-
cess may not be
stable depending
on network quality.
The wireless network
setup information
you entered is incor-
rect or connection to
wireless network is
not stable.
24
Possible Cause
Product is not registered
as yet.
Seen while registering
again from the Settings
area of the app.
Displayed while trying to
register the product, how-
ever wireless is turned off
on smartphone.
After product searching,
connection has failed.
Network failure.
Solution
Complete product registration.
Complete product registration
again.
Turn on wireless setting on
your smartphone.
• Check blinking Wi-Fi light on
the product.
• Check if Smart AC wireless
number (LG E_AC-xx-xx-xx)
can be found through smart-
phone.
• From the Advanced Wi-Fi set-
tings on the smartphone,
make sure "lnternet unavail-
able - Disconnect Wi-Fi auto-
matically when the Internet is
unavailable" is checked.
(Note wording may be slightly
different, depending on your
particular smartphone.)
• \/erify wireless connection in-
formation is correct.
• \/erify wireless connection.
LG Smart AC