Troubleshooting; My Flash&Go™ Does Not Start; A Light Pulse Is Not Emitted When I Press The Pulse Trigger; Customer Service - Home Skinovations Silk’n Flash&Go Manual Del Usuario

12. Troubleshooting

12.1. "My Flash&Go™ does not start."
Make sure the power cord is properly connected to the Flash&Go™ device.
Make sure the power cord is plugged into an electrical outlet on the wall.

12.2. "A light pulse is not emitted when I press the PULSE TRIGGER"

Make sure the Ready Indicator is blinking.
Make sure you have good contact with the skin and that the treatment surface is evenly and firmly pressed to
the skin. For your safety, the Pulse trigger will activate a pulse only if the treatment surface is firmly pressed
against the skin.
Check the Indicator Light. If it blinks slowly, the Skin Color sensor has stopped the light pulse; the skin color
window was not properly covered by the skin or your skin may be too dark for you to use Flash&Go™. Try
to apply Flash&Go™ again on a different part of your body.
If the Ready light is off, together with any number of blinking Energy Level light indicators, you have a system
error. If this problem persists, contact your local Flash&Go™ Customer Service Center.
If these problems persist, contact your local Flash&Go™ Customer Service Center.
Check if the System Warning Indicator Light is on, and all other lights are blinking. If so, unplug the
device from its power source. The device has reached its End of Life stage. Please refer to section 11 –
"Flash&Go™ Maintenance" for further instructions on how to safely dispose of the device.
Do not attempt to open or repair your Flash&Go™ device. Only authorized
Flash&Go™ repair centers are permitted to perform repairs.
Opening Flash&Go™ may expose you to dangerous electrical components and to pulsed light energy, either of
which may cause bodily damage and/or eye injury.
Trying to open Flash&Go™ may also damage the device and will void your warranty.
Please contact Flash&Go™ Customer Service if you have a broken or damaged device in need of repair.
16

13. Customer Service

For more information about Silk'n™ products please enter your local Silk'n™ website, www.silkn.com.
If your device is broken, damaged, in need of repair, or for any other user assistance, please contact your
local Silk'n™ Customer Service:
For USA and Canada customers: 1-877-DO-SILKN / 1-877-367-4556, contact@silkn.com

14. Specifications

Spot size 0.9cm x 3cm [2.7cm²]
Technology New Home Pulsed Light™
Pulse Duration 500 – 800 μsec
475-1200nm
Wavelength
Power Output 3-5 J/cm
Charging time / Power source Continuous operation
Time needed to treat lower legs 30 minutes
Operation and Safety Skin Color Sensor seamlessly ensures use only on appropriate skin types.
Classified standard
IEC 60601-2-57:2011
Risk Group Exempt
Package size Height 9 inch, Width 9 inch, Depth 5.2 inch180x180x100mm
System weight 200 gr.
Operating 10°C to 35°C
Temperature
Storage -40 to +70°C
Operating 30 to 75% RH
Humidity
Storage 10 to 90% RH
Operating 700 to 1060hPa
Atmospheric pressure
Storage 500 to 1060hPa
Model: KSA24A1200150HU
Adaptor
Rated 100-240V ; 50-60Hz 0.5A
2
KSAPV0361200300DS
100-240V ; 50-60Hz 0.9A
17