9. Troubleshooting
Problem
The device does not
start.
I don't feel any heat
from the device
even though I
pressed the control
#4).
button (
One or more lights
blink continuously.
The device has
stopped working
and is turned off.
For problems or queries, please contact Customer Service.
Checks
• Mains supply: Make sure the wall
(#7)
adapter
is properly connected to
the device, that it is plugged into the
mains supply, and that you long press the
control button (
• Cordless: Check that the battery is not
low. If the battery is low, connect the
device to the mains supply to perform the
treatment.
Heat will only be emitted when the
treatment surface
the skin, and you have applied gel before
and/or during your treatment.
The device has malfunctioned. Unplug the
device and restart.
• Mains & cordless: Long press the control
#4)
button (
to restart the device.
• Cordless: Check that the battery is not
low.
17
#4).
(#1)
is in full contact with
EN