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To register your warranty online or for more information on this and other products go to www.hagen.com
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Your Fluval
aquarium is guaranteed for defects in material or workmanship for a period of one year from the date of purchase. This guarantee is valid with proof
of purchase only. The guarantee is limited to repair or replacement of the unit only and does not cover consequential loss or damage to animate or inanimate objects.
This guarantee does not cover wear and tear parts e.g. impeller. This guarantee is valid provided the aquarium is placed on a surface that is flat and levelled and able
to withstand the weight of the aquarium (30Kg / 66Lbs.) when filled with water, gravel and ornaments. Do not lift or move the aquarium while it contains water. This
guarantee excludes aquarium breakage due to misuse, chips, stress cracks caused by improper support or other breakage. This guarantee is valid only under normal
operating conditions for which the unit is intended. It excludes any damage caused by unreasonable use, improper installation, failure to maintain, tampering or abuse
of the unit. This guarantee does not affect your statutory rights.
If at sometime in the future you have cause to claim under this guarantee, you will need to provide proof and date of purchase. We recommend that you retain your
receipt for this purpose.
Rolf C. Hagen wishes you many hours of enjoyment with your Fluval
For Authorized Warranty Service please return (well packaged and by registered post) to the address below enclosing dated receipt and reason for return. If you have
any queries or comments about the operation of this product, please let us try to help you before you return the product to your retailer. Most queries can be handled
promptly with a phone call. When you call (or write), please have all relevant information such as model number, age of product, details of aquarium set-up, as well as
the nature of the problem.
Hagen Industries, Consumer Repair, 3235 Guénette, Montréal QC H4S 1N2
1-800-554-2436 between 9:00 a.m. and 4:30 p.m.
Eastern Standard Time. Ask for Customer Service.
Rolf C. Hagen (U.S.A.) Corp., 305 Forbes Blvd, Mansfield, MA. 02048
1-800-724-2436 between 9:00 a.m. and 4:00 p.m.
Eastern Standard Time. Ask for Customer Service.
Rolf C. Hagen (UK) Ltd, Customer Service Department, California Drive, Whitwood Ind Est., Castleford, West Yorkshire WF10 5QH
Helpline Number 01977 556622.
Between 9:00 AM and 5:00 PM, Monday to Friday (excluding Bank Holidays). www.hagen-uk.custhelp.com
This product bears the selective sorting symbol for waste electrical and electronic
equipment (WEEE).This means that this product must be handled pursuant to
European Directive 2002/96/EC in order to be recycled or dismantled to minimize
its impact on the environment. Check with your local Environmental Agency for
possible disposal instructions or take to an official council registered refuse
collection point.
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