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Customer Service
Government or Education Customers, or Individual Home Consumers who purchased through an Employee
Purchase Program:
Technical Support
Customer Service
Dell-Branded Memory
What will Dell do?
During the first year of all limited warranties: During the first year of all limited warranties, we will repair any Dell-
branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to
repair the product, we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must
return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or
accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you.
We will pay to ship the repaired or replaced products to you if you use an address in Canada. Otherwise, we will ship the
product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis
.
NOTE
: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other
storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable media, such
as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or personal
information; lost or corrupted data; or damaged or lost removable media.
During the remaining years following the first year of all limited warranties : We will replace any defective part with
new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit
card number at the time you request a replacement part, but we will not charge you for the replacement part as long as
you return the original part to us within thirty days after we ship the replacement part to you. If we do not receive the
original part within thirty days, we will charge to your credit card the then-current standard price for that part.
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect. We
will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us.
NOTE
: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s)
in the product(s). We are not responsible for lost or corrupted data.
What if I purchased an on-site service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer to
that contract for details on how to obtain service. Dell's service contracts can be found online at
www.dell.ca
or by calling Customer Care at 1-800-847-4096. If you purchased through us a service contract with one of
our third-party service providers, please refer to that contract (mailed to you with your invoice) for details on how to obtain
service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,
some of which were never used by a customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought.
Dell owns all parts removed from repaired products.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this limited
warranty, please let us know. We have found that the best way to resolve issues regarding our limited warranty is to work
together. If, after those discussions, you are still not satisfied, we believe arbitration is the most expeditious way to
resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR
OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW,
INTENTIONAL TORT, AND EQUITABLE CLAIMS) AGAINST DELL arising from or relating to this limited warranty, its
interpretation, or the breach, termination or validity thereof, the relationships which result from this limited warranty
(including, to the full extent permitted by applicable law, relationships with third parties), Dell's advertising, or any related
purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY
THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via the Internet at
www.arb-forum.com, or via telephone at 1-800-474-2371). The arbitration will be limited solely to the dispute or
controversy between you and Dell. Any award of the arbitrator(s) shall be final and binding on each of the parties, and
may be entered as a judgment in any court of competent jurisdiction. Information may be obtained and claims may be
filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the
transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by
going to our website:
• If you are an Individual Home Consumer, go to
• If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
• If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased through
an Employee Purchase Program, go to
If you do not have Internet access, please call Dell at 1-800-326-9463.
1-800-326-9463
1-800-387-5757
1-800-326-9463 (Extension 8221 for Individual
Consumers)
1-888-363-5150
www.dell.com/us/en/dhs/topics/sbtopic_016_ccare.htm
www.dell.com/us/en/pub/topics/sbtopic_016_ccare.htm
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