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ONE (1) YEAR
LIMITED WARRANTY
The 1-Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only
and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a
period of 1 year from the date of purchase when it is used under normal household conditions
and maintained according to the requirements outlined in this instruction manual, subject to the
following conditions and exclusions.
What is covered by my warranty?
1.
The original unit and/or non-wearable components deemed defective, in SharkNinja's sole
discretion, will be repaired or replaced for up to 1 year from the original purchase date.
2.
In the rare event that a replacement unit is issued, the warranty coverage ends 6 months after
the receipt date of the replacement unit or the remainder of the existing warranty, whichever is
greater. If the unit is replaced, SharkNinja reserves the right to replace the unit with one of equal
or greater value.
What is not covered by my warranty?
Our Customer Service and Product Specialists are available to provide all the warranty service
options available to you, including the possibility of upgrading to our VIP Warranty Service Options
for select product categories.
1.
Normal wear and tear of wearable parts (including reservoir lid, removable water reservoir,
scoop, carafe lid, and glass carafe) that require regular maintenance and/or replacement to
ensure the proper functioning of your unit, are not covered by your warranty.
2.
Any unit that has been tampered with or used for commercial purposes.
3.
SharkNinja will cover the cost for the customer to send the unit to us for repair or replacement.
A fee of $19.95 for return shipping costs will be charged at the time of return shipment of the
repaired or replacement unit.
4.
Damage caused by misuse, abuse, or negligent handling, or damage due to mishandling in transit.
5.
Consequential and incidental damages.
6.
Defects caused by or resulting from damages from shipping or from repairs, service, or
alteration to the product or any of its parts that have been performed by a repair person not
authorized by SharkNinja.
7.
Products purchased, used, or operated outside of North America.
Problems with your unit/How to get service:
If your appliance fails to operate properly while in use under normal household conditions within
the warranty period, visit ninjakitchen.com for product care/maintenance self-help. Our Customer
Service and Product Specialists are also available at 1-877-646-5288 to assist with product support
and warranty service options.
How to initiate a warranty claim:
You can call 1-877-646-5288 to have a Customer Service specialist assist you. Please note, you must
call 1-877-646-5288 to initiate a warranty claim. Return and packing instruction information will
be provided at that time. For Customer Service hours, visit ninjakitchen.com. Replacement parts
are available for purchase at ninjaaccessories.com. For more information on what are classified as
wearable and non-wearable parts, visit ninjakitchen.com/warranty. This warranty gives you specific
legal rights, and you may also have other rights that vary from state to state. Some states DO NOT
permit the exclusion or limitation of incidental or consequential damages, so the above may not
apply to you.
PRODUCT REGISTRATION
Please visit registeryourninja.com or call 1-877-646-5288 to register your new Ninja® product
within ten (10) days of purchase. You will be asked to provide the store name, date of purchase,
and model number along with your name and address.
The registration will enable us to contact you in the unlikely event of a product safety
notification. By registering, you acknowledge to have read and understood the instructions
for use and warnings set forth in the accompanying instructions.
ninjakitchen.com
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