Troubleshooting tips
Your hearing instruments are extremely reliable devices.
Should a problem occur, it can usually be corrected
quickly. Use these troubleshooting tips to resolve simple
issues.
Problem
Sound is weak.
Hearing
instrument emits
whistling sounds.
Sound is
distorted.
Hearing
instrument emits
signal tones.
Hearing
instrument does
not work.
Consult your Hearing Care Professional if you encounter
further problems.
Possible solution
Replace / recharge empty battery.
Clean earmold.
Increase volume.
Reinsert the earmold until it fits securely.
Decrease volume.
Clean earmold.
Decrease volume.
Replace / recharge empty battery.
Clean earmold / LifeTip.
Gently close battery compartment
completely.
Replace / recharge empty battery.
Check if the hearing instrument is
turned on.
Gently close battery compartment
completely.
Replace / recharge empty battery.
Make sure battery is inserted correctly.
Power-on delay is active. Wait
18 seconds and check again.
Troubleshooting tips
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