Commercial Guarantee - ROBLIN Diva Manual Del Usuario

COMMERCIAL GUARANTEE AND GUARANTEE FOR AFTER SALES SERVICE
The commercial guarantee provided by FRANKE FRANCE SAS for products of the
ROBLIN brand is limited to distribution professionals. It is applicable in continental
France, Corsica and the DOM-TOM (French overseas departments and territories).
The commercial guarantee is a guarantee of 2 years for parts (excluding labour and
travel expense). It applies starting from the billing date for the equipment to the con-
sumer, provided that this occurs in the 12 months following the date of sale by ROBLIN
to the Customer.
In order to satisfy the consumer at the time of any intervention by the after-sales service
department, the Customer agrees to direct it to the service put in place by ROBLIN in
order to organise the service intervention as quickly as possible. The after-sales service
department may be contacted at the following number: 04 88 78 59 93.
The items to be provided to the ROBLIN after-sales service department are:
•
A description of the malfunction observed
•
The commercial reference of the product and its serial number
•
A copy of the purchase invoice of the consumer and his contact information.
This guarantee applies to any technical or functional problems. The following are ex-
cluded from the commercial guarantee:
-
Breakdowns related to accessories or consumables (filters, bulbs...),
-
Damage, malfunctions or defects attributable to external causes,
-
Damage due to corrosion, improper connection or feed,
-
Damage due to non-respect of the instructions provided by ROBLIN (installation, as-
sembly...),
-
Breakdowns resulting from modification of the construction and characteristics of
equipment of the ROBLIN brand,
-
Breakdowns and damage occurring after use of spare parts which do not correspond
to those provided originally by ROBLIN, or due to an absence of maintenance,
-
Breakdowns resulting from professional or commercial use of the equipment.
AVAILABILITY OF SPARE PARTS
In application of article R 111-3 of the Consumer Code, for products placed on the mar-
ket starting from 1 March 2015, ROBLIN guarantees the availability of the spare parts
necessary for use of its Products for a period of 10 years following purchase of the
product by the consumer, with the invoice being deemed as proof, provided that dated
within the 12 months following the date of sale by ROBLIN to the Customer.
EN

COMMERCIAL GUARANTEE

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