8
Tighten screws.
Tighten two mounting screws. Tighten
cylinder mounting screw if necessary.
Problem
Outside lever allows
immediate egress and
inside lever locks and
unlocks (opposite of
expected function).
Lever droops.
Lever will pull up but not
push down.
Lever will push down but
will not return to original
position.
12
Mounting
screw
Cylinder
mounting
screw
Mounting
screw
Troubleshooting
Cause
Handing screw may not
be installed correctly.
Spring cage may not be
installed correctly.
Customer Service
1-877-671-7011
9
Install armor front.
Check the handing screw
on the mortise chassis.
The screw should be
installed on the interior
side of the chassis.
See page 8 for
information.
Check the spring cage
orientation. The spring
cage arrow must point in
direction of lever down
rotation.
See steps 3 and 5 for
information.
us.allegion.com
Solution