HP ENVY 6000e Guía De Referencia página 3

Help and tips for Wi-Fi and connectivity
If the software is unable to find your printer during setup, check the following conditions to resolve
the issue.
Potential Issue
Printer Wi-Fi setup mode timed out
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Computer or mobile device too far
from printer
Computer connected to a Virtual
Private Network (VPN) or remote
work network
Wi-Fi turned off on computer
(computer connected by Ethernet)
Bluetooth and location services are
turned off on your mobile device
Solution
If the status light is not purple, the printer might not
be in Wi-Fi setup mode. Restart setup mode:
1. On the back of the printer, press and hold the
Wi-Fi Reset button
release the button. The status light will pulse
purple.
2. Wait for one minute. Close and reopen HP
Smart, and then try connecting again.
Move your computer or mobile device closer to the
printer. Your device might be out of range of the
printer's Wi-Fi signal.
Disconnect from a VPN before installing
HP Smart software. You can't install apps from the
Microsoft Store when connected to a VPN. Connect
to the VPN again after finishing printer setup.
Note: Consider your location and the security of the
Wi-Fi network before disconnecting from a VPN.
If your computer is connected by Ethernet, turn on
the computer's Wi-Fi while setting up the printer.
Disconnect the Ethernet cable temporarily to
complete setup over Wi-Fi.
If setting up with a mobile device, turn on Bluetooth
and location services. This helps the software find
your network and printer.
Note: Your location is not being determined and
no location information is being sent to HP as
part of the setup process.
for 5 seconds and then
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