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Australia only
PLUM PRODUCTS WARRANTY
Subject to proper installation and normal residential use, Plum Prod-
ucts ("Plum") play products are warranted, subject to the limitations
stated below, to the original retail purchaser or owner to be free from
manufacturers defects in material or workmanship for a period of 1
(one) year from the date of original retail purchase.
All warranties may be registered. To register your warranty please visit
www.plumproducts.com and retain your proof of purchase for the
warranty period.
Goods covered under this limited warranty will be replaced or repaired,
at our option, and returned to the customer at no cost to the cus-
tomer. Plum reserves the right to examine photographs or physical
evidence of goods claimed to be defective and to recover the goods
prior to settling a warranty claim.
Non –residential use of the play products is prohibited and there will
be no warranty for any commercial, competition or playground use
as these products are designed for residential use only. No warranty
shall apply on equipment subjected to abuse, negligence, improper
installation or use, vandalism, acts of God, unauthorised alteration or
attachment to other equipment, improper use or repair by the custom-
er or a third party.
Whilst every endeavour is made to ensure the highest degree of
safety in the product, freedom from injury cannot be guaranteed. It is
essential to install correctly in accordance with installation instructions,
supervise your children's play activity and maintain your play equip-
ment periodically according to manufacturer guidelines.
This warranty does not cover scratching or scuffing of the product as
a result of normal wear and tear and any minor defects which do not
affect the functionality of the product. This warranty is expressly in lieu
of all other warranties, express or implied given by Plum.
Your statutory rights remain unaffected. Our goods come with guar-
antees that cannot be excluded under the Australian Consumer Law
under which you are entitled to a replacement or refund for a major
failure and for compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods repaired or re-
placed if the goods fail to be of acceptable quality and the failure does
not amount to a major one.
To make a claim please contact us immediately on our customer ser-
vice number or email below.
Telephone Plum Customer Services: 1800 900161
Email: Aushelpdesk@plumproducts.com
All claims must be made within 14 days of purchase or within a reason-
able time of awareness of defect and must be accompanied by proof of
purchase. Please therefore retain proof of purchase. Plum may reject
claims which are not made within a reasonable time and/or where
there is no proof of purchase. Plum will meet the cost of all agreed and
validated claims.
Thank you for purchasing our product.
Plum Products Australia Pty Ltd, Suite 303, 156 Military Road, Neutral
Bay, NSW 2089, Australia.
The metal frame (comprising the steel rim, legs and metal enclosure
poles) of this product is guaranteed for 12 (twelve) months from the
date of purchase against manufacturing defects. The safety net, safety
pad, mat, bolts and springs are guaranteed for 6 (six) months from
date of purchase against manufacturing defects. The warranty is condi-
tional on proof of purchase being presented in the event of a claim and
applies in respect of products sold into the UK only.
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