Troubleshooting
Your RE6500 works on 2.4GHz and 5 GHz networks.
You cannot get your range extender connected
Check the position of your router and extender.
For first-time setup, you may need to place the extender closer to the router. After you've set
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up your extender, you can unplug it and move it to the final location.
To reduce signal obstructions, try alternate locations for the router and extender.
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Try repositioning the antennas on the range extender.
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Avoid placing the router and extender near metal objects, masonry walls, and
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reflective surfaces such as glass or mirrors.
Avoid placing the router and extender near other electronics that may cause signal
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interference.
If you're using Wi-Fi Protected Setup to connect, wait until the Wi-Fi Protected Setup
indicator stops blinking before trying to make the connection again.
Your Wi-Fi coverage isn't meeting expectations
Reposition the antennas on your range extender. The left antenna extends your network on a
horizontal plane, so the ideal position is pointing straight down (parallel to the range extender). The
right antenna extends your network on a vertical plane, so the ideal position is straight out
(perpendicular to the range extender).
You cannot access your range extender
To access your range extender, you must be connected to your own network. If you currently have
wireless Internet access, the problem may be that you have accidentally connected to a different
wireless network.
To fix the problem on Windows computers, do the following*:
1. On your Windows desktop right-click the wireless icon in the system tray.
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