Troubleshooting
PROBLEM
PROBABLE CAUSE/SOLUTION
Drip tray and/or steaming
• Drip tray installed incorrectly. Reorient the drip tray and place tray 1 fi rst.
bowls tilt/are unstable.
Unit will not turn on.
• Check to ensure unit is plugged in.
Steaming takes too
• Heating element has accumulated deposits. Clean by putting 5 Tablespoons (74 ml) white vinegar into water
long/little or no steam.
Rice cooked in rice
• Water level is too low, or lid not placed on steam bowl. Ensure only one steaming bowl is used. Ensure lid is
bowl is under/overcooked.
Unit does not shut
• Unit has switched to Keep Warm mode. Turn steamer off if desired, or allow unit to keep food warm until
off after steaming.
Food not cooked
• Steaming bowl overcrowded with food. Leave enough space for adequate steam fl ow.
uniformly.
Food done in bottom
• Food cooks faster in bottom tray. Always place the longer cooking food items in lower tray. Or, place one
tray, but not done in
top tray.
reservoir; then fi ll water reservoir with tap water to the MIN line. Turn unit on and set timer for 5 minutes.
Allow liquid to cool and then wash/dry all pieces thoroughly.
placed securely on steam bowl.
ready to eat.
tray (with the longer cooking food) onto the base and let steam fi rst; then later add the second tray with
the shorter cooking food. Try not to block steam holes.
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