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TERMS AND CONDITIONS
LIMITED WARRANTY
Silver King warrants to the original purchaser of Silver King refrigerated
Equipment (as defined below), that the Equipment shall be free from defects in
material and workmanship under normal use and service as outlined in the
Technical Manual. This limited warranty shall apply for a period of time not to
exceed the earlier of the following: one (1) year from the date of original
purchase of the Equipment or 18 months from date of production of the
Equipment. Equipment includes General Market Refrigeration units and
excludes all Dispensing and Custom Holding Refrigeration or extended
agreements whose written terms are conditional at time of sale or contract. All
warranties are subject to specific limitations outlined below.
This limited Equipment warranty does not apply to:
Repair or replacement required as a result of carelessness or
neglect.
Improper installation, incorrect voltage supply, modifying, tampering
with or altering components and/or Equipment.
Failure to perform proper maintenance. Equipment damaged in
transit, by fire, flood or an act of God is not covered.
Unit is compromised by adding excess weight or adhering non-
approved components to the frame.
Combining the equipment with hardware, fixtures, accessories or
other equipment not provided by Silver King.
Misuse of the Equipment or use of the Equipment not in accordance
with the Technical Manual.
Warranty excludes consumables or replacement components such
as shelving, trays, gaskets, etc.
Warranty excludes interior liner or exterior shell.
The limited Equipment warranty does not include freight, handling, installation,
labor (following the one (1) year labor warranty period) or other incidental or
consequential costs including product and/or economic loss. This limited
Equipment warranty is in lieu of all other warranties, express or implied, are
hereby disclaimed and excluded including those of merchantability, and fitness for a
particular purpose. This limited Equipment warranty is non-transferable. Specific provisions
of this limited Equipment warranty are as follows:
90 DAY REPLACEMENT PARTS WARRANTY
Silver King warrants to the original Equipment purchaser that a replacement
OEM part thereof will be free of defects in material and workmanship, under
normal use and service, for a period of 90 days from the date of original
purchase of such replacement OEM part subject to all terms and
conditions herein.
Three (3) Year Drawer Slide Warranty
Silver King warrants to the original Equipment purchaser for a period of
time not to exceed the earlier of the following: three (3) years from the date
of original purchase of the Equipment or three (3) years and six (6) months
from the date of shipment from the factory of the equipment, that it will
replace the drawer slides with one of similar design and capacity, exclusive
of delivery and installation charges, if it is found in Silver King's review to
be inefficient or inoperative due to defects in material or factory
workmanship.
FIVE (5) YEAR COMPRESSOR WARRANTY
Silver King warrants to the original Equipment purchaser for a period of
time not to exceed the following: five (5) years from the date of original
purchase of the Equi p ment or five (5) years and six (6) months from the date of
shipment from the factory of the Equipment, that it will replace the
compressor with one of similar design and capacity, exclusive of delivery and
installation charges, if it is found subject to Silver King's review to be
inefficient or inoperative due to defects in material or factory workmanship.
It is the original purchaser's responsibility to return the serial plate of the
defective compressor, or at Silver King's option the complete compressor, to
the factory. Failure to do so will void this limited compressor warranty. This
limited compressor warranty shall be limited to parts only after the LIMITED
WARRANTY period applicable to the Equipment has expired.
This limited Equipment warranty is limited to repairing or replacing any parts
that, at Silver King's discretion, are deemed to be defective within the time
period covered by this warranty. The 90 day parts warranty covers standard
freight and handling charges. Special handling charges or expedited means for
transport are excluded from reimbursement. Use of non-OEM parts may, at
Silver King's discretion, void this warranty. If approved, warranty credit for non-
OEM parts will be issued at the OEM cost. Replacement parts sold separately
are warranted for 90-days from date of purchase.
ADDITIONAL WARRANTY GUIDELINES:
A factory issued Service Authorization Number must be obtained prior to work
being performed under the one (1) year labor warranty. Contact your supplier or
Silver King. Claims submitted without a Service Authorization Number will be paid
at Silver King's discretion. The labor warranty includes standard straight time labor
charges in accordance with Silver King's Labor Warranty Guidelines and
reasonable travel time, as determined as determined in the Silver King time –
rate guide.
Silver King, at its discretion, may request photos during or prior to service
being dispatched to validate a technical issue. Failure to comply with the
request may result in the cost of service being the responsibility of the service
requestor or site.
The limited labor warranty does not cover original installation, startup,
normal adjustments or maintenance. Normal adjustments and maintenance
include, but are not limited to; temperature control adjustments, temperature
indicator calibrations, coil and filter cleaning, or condensate drain cleaning.
A second service call for a related failure is not covered.
Use of refrigerants other than specified on the Equipment serial plate voids the
warranty. All claims must include; model and serial number of equipment, date
of purchase, date of failure, and a copy of the service invoice detailing the defect
and service performed. No claim will be processed without this information. All
claims must be filed within 30 days from date of service.
PRODUCT ORDERING INFORMATION
Call us toll free at 1-800-328-3329 or 1-763-923-2441 Fax us at 1-763-553-
1209
Visit www.silverking.com for stocking distributor, equipment specs and current
price list for your area.
SERVICE / PARTS ORDERING INFORMATION
Call us toll free at 1-800-328-3329, prompt 1 or 2
TERMS AND CONDITIONS
• This price list and conditions are effective January 1, 2019 and supersedes
all previous price lists.
• LIMITED WARRANTY period may vary from customer to customer and
is contract specific.
• All prices reflect payment in U.S. Dollars.
• Prices do not include any freight, duty, or taxes.
• Pricing subject to change without notice.
• No returns are accepted without prior written approval from the factory. An
RMA (Returned Merchandise Authorization) form must be completed and
then approved by Silver King. Please contact Silver King for details.
Restocking fee will apply.
• All electrical equipment is single phase.
• Prices, designs, and specifications are subject to change without
notice.
• Payments via credit card are subject to a 3%surcharge.
•
Silver King
1600 Xenium Lane, Plymouth, MN 55441-3706
www.silverking.com • 1-800-328-3329
© Silver King 2019 Prices Subject To Change
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P/N 26355 Revision D
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