Before you call for service...
Troubleshooting Tips: Save time and money! Review the chart below first and you may not need to call for service.
Problem
Air conditioner
does not start
Air conditioner does
not cool as it should
Air conditioner
freezing up
The remote control is
not working
Water drips outside
Water drips indoors
Water collects in
base pan
"E1" appears
in the display
Normal Operating Sounds
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You may hear a pinging noise caused by water
being picked up and thrown against the
condenser on rainy days or when the humidity
is high. This design feature helps remove
moisture and improve efficiency.
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You may hear the thermostat click when the
compressor cycles on and off.
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Possible Causes
The air conditioner
is unplugged.
The fuse is blown/circuit
breaker is tripped.
Power failure.
Airflow is restricted.
The temp control may
not be set correctly.
The air filter is dirty.
The room may have been hot.
Cold air is escaping.
Cooling coils have iced up.
Ice blocks the air flow
and stops the air conditioner
from cooling the room.
The batteries are inserted
incorrectly.
The batteries may be dead.
Hot, humid weather.
The air conditioner is not
tilted to the outside.
Moisture removed from air
and drains into base pan.
Function error code.
What To Do
• Make sure the air conditioner plug is pushed
completely into the outlet.
• Check the house fuse/circuit breaker box and replace
the fuse or reset the breaker.
• If power failure occurs, turn the air conditioner OFF.
When power is restored, wait 3 minutes to restart the
air conditioner to prevent tripping of the compressor
overload.
• Make sure there are no curtains, blinds or furniture
blocking the front of the air conditioner.
• On models with touch pads: In COOL mode, press the
DECREASE w pad.
• On models with control knobs, turn the temperature
knob to a higher number.
• Clean the filter at least every 30 days.
See the Operating Instructions section.
• When the air conditioner is first turned on, you need
to allow time for the room to cool down.
• Check for open furnace registers and cold air returns.
• Set the air conditioner's vent to the closed position.
• See "Air conditioner freezing up" below.
• On models with control knobs, set the mode control
at HIGH FAN or HIGH COOL with the temp at 1 or 2.
• On models with touch pads, set the controls at
HIGH FAN or HIGH COOL and set the thermostat to
a higher temperature.
• Check the position of the batteries. They should be
inserted in the opposite (+) and (–) direction.
• Replace the batteries.
• This is normal.
• For proper water disposal, make sure the air conditioner
slants slightly from the case front to the rear.
• This is normal for a short period in areas with little
humidity; normal for a longer period in very humid areas.
• Unplug the air conditioner. Wait 3 minutes and plug it
back in. If the error code reappears, call for service.
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Water will collect in the base pan during
high humidity or on rainy days. The water
may overflow and drip from the outdoor side
of the unit.
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The fan may run even when the compressor
does not.