Returns - Chauvet DJ GigBAR IRC Manual Del Usuario

In case you need to get support or return a product:
R
ETURNS
· If you are located in the U.S., contact Chauvet World Headquarters.
· If you are located in Mexico, contact Chauvet Mexico.
· If you are located in any other country, DO NOT contact Chauvet. Instead, contact your local
distributor. See www.chauvetlighting.com for distributors outside the U.S. or Mexico.
If you are located outside the U.S. or Mexico, contact your distributor of record and
follow their instructions on how to return Chauvet products to them. Visit our website
www.chauvetlighting.com for contact details.
Call the corresponding Chauvet Technical Support office and request a Return Merchandise
Authorization (RMA) number before shipping the product. Be prepared to provide the model
number, serial number, and a brief description of the cause for the return.
Send the merchandise prepaid, in its original box, and with its original packing and accessories.
Chauvet will not issue call tags.
Clearly label the package with the RMA number. Chauvet will refuse any product returned
without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Before sending the product, clearly write the following information on a piece of paper and place
it inside the box:
· Your name
· Your address
· Your phone number
· RMA number
· A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be your responsibility. FedEx packing or double-boxing are recommended.
Chauvet reserves the right to use its own discretion to repair or replace returned
product(s).
Page 32 of 96 GigBAR™ IRC User Manual Rev. 2