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Troubleshooting
Hours of operation:
Monday to Thursday 8:30 am - 6:00 pm Eastern Standard Time
Friday 8:30 am - 4:00 pm Eastern Standard Time
Information in this manual is subject to change without notice.
PROBLEM
Does not work
Appliance runs
continuously
Internal temperature not
cold enough
Temperature inside the
appliance is too cold
Noises coming from
the appliance (popping,
cracking, gurgling)
ERROR CODES
•
E2: Temperature sensor failure.
•
E5: Defrosting sensor failure.
•
E6: Communication failure.
•
E7: Ambient temperature sensor failure.
•
E9: High temperature.
To clear all error codes, unplug the appliance and let it stand undisturbed for 5 minutes, then plug it
back in. If the error code persists, contact consumer care for further troubleshooting.
Danby Consumer Care: 1-800-263-2629
POSSIBLE CAUSE
•
No power to appliance
•
Power cord is unplugged
•
Wrong voltage is being
used
•
Temperature set too low
(cold)
•
Door is not closed
•
Hot food was inserted
•
Door opened too long or
too often
•
Close proximity to heat
source or direct sunlight
•
Quick Freeze function is
set
•
No power to appliance
•
Power cord is unplugged
•
Temperature set too high
(warm)
•
Lid is not closed
•
Hot food was inserted
•
Lid opened too long or
too often
•
Air fl ow obstruction
•
Wrong voltage is being
used.
•
Close proximity to heat
source or direct sunlight
•
The temperature control
is set too cold
•
Internal parts are
expanding and
contracting
•
Refrigerant is circulating
in the system
9
SOLUTION
•
Check connection of power cord to
power source
•
Plug in appliance
•
Use proper voltage
•
Set temperature control to warmer
setting
•
Close door securely
•
Be sure food is at room temperature
before inserting
•
Minimize door openings / duration
•
Do not place appliance close to heat
sources or direct sunlight
•
This is normal
•
Check connection of power cord to
power source
•
Plug in appliance
•
Check setting and adjust as needed
•
Close lid securely
•
Be sure that food is at room
temperature
•
Minimize lid openings / duration
•
Allow room for air to circulate around
appliance
•
Use proper voltage
•
Do not place appliance close to heat
sources or direct sunlight
•
Adjust the temperature setting
•
This is normal
•
This is normal
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