Common Questions
There has been a drop in my home's water pressure. What can be the
cause?
A reduction in your home's water pressure can indicate that it is time
to change your prefilter. If you do not have a prefilter with your system or
changing the filter has no effect, contact your authorized Monument Water
Systems representative.
My system seems to be regenerating more frequently. Is this normal?
Remember, your Plumbline system is demand operated, adjusting automatically
to your water usage. If you do not think that your water usage has increased due
to extra house guests, additional laundry or some other reason, check for any
leaky plumbing, dripping faucets or running toilets, all of which can contribute
to more frequent regenerations.
My water doesn't seem soft. How can I be sure that my system is
regenerating properly?
Be sure that the water supply to the softener is not
by-passed and there is salt in the brine drum. Follow the instructions in the
"Extra Cycle / Manual Regeneration" section on page 7 to manually regenerate
the softener tank. If the unit does not advance through to the next regeneration
automatically, please contact your Monument Water Systems representative for
further assistance.
How will I know when it is time to add salt?
Lift the lid of the brine drum to
check the level of salt. If you can see water, it is time to add salt. You can add salt
anytime there is enough room to accommodate additional blocks or pellets.
Is it okay to drink soft water?
Yes, soft water is okay for drinking and cooking.
If your softener regenerates with sodium chloride (salt), keep in mind that there
will be a small amount of sodium added to the softened water. People who are on
sodium restricted diets should consider the added sodium as part of their overall
sodium intake.
If at any time you feel your system is not operating properly, by-pass the
system and call your Monument Water Systems representative.
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