Information On Ink Cartridges And The Printhead; Support Process - HP Photosmart D7500 Serie Guía Básica

Information on ink cartridges and the printhead

The following tips help maintain HP ink cartridges and ensure consistent print quality.
• Keep all ink cartridges in the original sealed packages until they are needed.
• Turn off the product by pressing the On button. Do not turn off the product by turning off a power
strip or unplugging the power cord. If you improperly turn off the product, the printhead assembly
might not return to the correct position.
• Store ink cartridges at room temperature (15.6°-26.6° C or 60°-78° F).
• HP recommends that you do not remove the ink cartridges from the product until you have
replacement cartridges available to install.
• If you are transporting the product make sure you turn it off by pressing the On button to power
it down properly. Also, make sure you leave the ink cartridges installed. Doing these actions will
prevent ink leaking from the printhead assembly.
• Clean the printhead when you notice a significant decrease in print quality.
• Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges.
• Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause
temporary printing problems.

Support process

If you have a problem, follow these steps:
1. Check the documentation that came with the product.
2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to
all HP customers. It is the fastest source for up-to-date product information and expert
assistance and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the product
• Valuable product and troubleshooting information for common problems
• Proactive product updates, support alerts, and HP newsgrams that are available when you
register the product
3. Call HP support. Support options and availability vary by product, country/region, and language.
For support contact information, see the inside back cover of this guide.
Support process 21