Troubleshooting - Tena SmartCare Instrucciones De Uso

EN

TROUBLESHOOTING

PROBLEM
Connection
error (signal
lost)
Connection
error (signal
lost)
SOURCE SOLUTION
Caregiver:
Gateway
1. Check power supply. Are the power cable and
power adapter both properly attached?
2. Press the gateway button. If there is a steady
green light, everything is OK.
3. If there is a blinking blue light, the gateway
is trying to connect.
4. If the gateway fails to connect and the light
does not turn green after one minute, try
moving the gateway to a position in the room
where the network connection is stronger
and wait for the green light.
5. If this does not help, contact a super user
at your care home and revert to a manual
changing procedure for residents until the
connection error is resolved.
Super user:
Repeat steps 1–4 above.
5. Occasionally, the cellular network may go
down. If this happens, inform the person in
charge of the network at your care home.
6. If this does not help, contact TENA SmartCare
support.
Change Caregiver:
Indicator
1. Make sure the transmitter is properly
attached to the sensor strip and that the
battery is properly inserted (see p. 13 of
this guide).
2. Press both buttons on the assembled Change
Indicator simultaneously for two seconds.
A steady light should appear. If this does not
happen, contact a super user at your care
home and revert to a manual changing
procedure for residents' incontinence
products until the connection error is
resolved.
26
TENA SmartCare Change Indicator
TM/MC