English
Troubleshooting
Sound flutters / noise is caused / sound is interrupted
Turn down the volume of the headphones and the Bluetooth device.
Keep the microwave and other devices such as wireless LAN away from the headphones.
Keep TV, radio and devices with built-in tuners away from the headphones.
Turn off the equalizer settings of the Bluetooth device.
Remove obstacles between the headphones and the Bluetooth device and bring them closer
together.
Cannot hear the person on the other end /
voice of the person on the other end sounds too quiet
Turn on the power of the headphones and the Bluetooth device.
Turn up the volume of the headphones and the Bluetooth device.
For the A2DP connection, switch to the HFP/HSP connection.
Switch the voice output of the Bluetooth device to the Bluetooth connection.
The headphones cannot be charged
Securely connect the USB charging cable and charge.
For operation of the Bluetooth device, refer to the device's operation manual.
If the problem still remains, reset the headphones. For the procedure for resetting the device,
refer to "Reset function".
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