Condition
PUMP WILL NOT START OR RUN.
PUMP STARTS TOO SOON.
WATER LEVEL EXCESSIVE BEFORE
PUMP TURNS ON.
PUMP WILL NOT SHUT OFF OR
RUNS TOO LONG BEFORE WATER
IS PUMPED.
PUMP OPERATES BUT DELIVERS
LITTLE OR NO WATER.
Before servicing a pump, always shut
off the main power breaker and then unplug the
pump - making sure you are not standing in water
and are wearing insulated protective sole shoes.
Under flooded conditions, contact your local electric
company or a qualified licensed electrician for disconnecting
electrical service prior to pump removal.
Submersible pumps contain oil which become
pressured and hot under operating conditions. Allow 2-1/2
hours after disconnecting before attempting service.
If the above checklist does not solve the problem, consult
Zoeller Product Support Department 1 (800) 928-7867 or
1(502) 778-2731- Do not attempt to service or otherwise
disassemble pump.
Possible Cause
Low voltage, blown fuse, open
circuit
Impeller bound
Motor or wiring shorted
Debris on float switch
Float "ON" point is adjusted too low
Float "ON" point adjusted to high
Pump not plugged into piggyback
float switch receptacle
Debris under float
Faulty float switch
Float "OFF" point adjusted too low
Pump is air locked
Water level too low
Waste material has accumulated
blocking flow of material
Debris around intake
Blockage in discharge pipe
Low or incorrect voltage
Damaged Impeller
Incorrect float adjustment
Pump is air locked
Vertical lift too high
CAUTION
disposable diapers, dish rags, etc. in the QWIK JON
ULTIMA . They may jam the pump or other plumbing lines
and cause malfunction.
CARE OF FINISH: Soap and water is all that is recommended
for cleaning the outside of the tank. Other cleaning products
may cause discoloration and scratching.
© Copyright 2017 Zoeller
Co. All rights reserved.
®
5
Remedy
Have a qualified electrician check fuse
and circuit.
Contact a Zoeller Service Center.
Remove debris
Raise the float stops, make sure the
float is between the two stops.
Lower the upper float stop.
Ensure pump is not plugged directly
into the outlet. Plug pump into
piggyback float switch receptacle.
Remove debris from around float.
Contact a Zoeller Service Center.
Raise the lower float stop.
Make sure vent hole in discharge
pipe is clear.
Raise the lower float stop.
Hold flush handle down on toilet
for 15 seconds. If unit will not clear,
unplug and wait 30 minutes. Plug
unit back in and repeat. If unit still
will not turn off, it will need to be
opened and the debris relocated.
Clean area around intake.
Remove pipe and flush out debris.
Have a qualified electrician check
house wiring.
Contact a Zoeller Service Center.
Contact Product Support
Department.
Make sure vent hole in discharge
pipe is clear.
Change discharge piping or contact
Product Support Department.
Do not dispose of feminine sanitary products,
®