Troubleshooting - Connectivity - WLabs ZERA Manual De Uso Y Cuidado E Instrucciones De Instalación

First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
refer to the "Connectivity Setup" section in this manual or contact the Connected Appliance Team.
In the U.S.A. Connected Appliance Team:
Visit www.whirlpool.com/connect
Call: 1-866-333-4591 Mon—Fri, 8 am—8 pm EST
Email: Connected_appliance@Whirlpool.com
By mail:
Connected Appliance Team
Whirlpool Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in the correspondence.
Connection Status
Food recycler is not connected
Food recycler is attempting to connect to home Wi-Fi router
Food recycler is connected to home Wi-Fi router, but Whirlpool® app
is not connected
Food recycler is connected to home Wi-Fi router, and the Whirlpool
app works
If You Experience
Wi-Fi Icon is off
Wi-Fi icon does not light after
pressing the connect button
The Connect key light is at low
level brightness and the Wi-Fi light
is off
Troubleshooting – Connectivity
Possible Cause
Food recycler is not connected to
the Home Wi-Fi Router
Food recycler system check
interrupted when first started
Whirlpool app is malfunctioning
®
Wi-Fi is disconnected
20
Control Panel Indicator Lights
Wi-Fi signal icon is off.
Wi-Fi signal icon if off. Connect key is flashing.
Wi-Fi signal icon is flashing.
Wi-Fi signal icon is on.
®
Solution
Check that the food recycler has been connected to the
home Wi-Fi Router. See the "Connectivity Setup" section.
The food recycler Wi-Fi may be turned off. Press
CONNECT. The connect key will flash slowly while
connecting (this may take up to 2 minutes).
Check whether the router connection is on and working
with other computers or devices in the home (able to
access the internet).
There may be a weak signal strength or signal interference
between the food recycler and router. Try to place the
wireless router closer to the food recycler. It may be
necessary to install a Wi-Fi range extender.
Unplug or disconnect food recycler power for 30
seconds, then return power. Repeat Wi-Fi connection
process.
Verify that the food recycler operates correctly except for
not being able to connect. Call for service.
Connection to the Whirlpool
Try again later.
Check that your user account is set up. See "Connectivity
Setup" section of the Whirlpool
setup and food recycler registration instructions.
Verify that the food recycler is paired with your account
in the Whirlpool app.
®
Verify correct email address, mobile number, and
notification preferences are correct in the Whirlpool
Food recycler did not connect. See the "Connectivity"
section.
app may be unavailable.
®
app directly for account
®
app.
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