Warranty Period; General Considerations; Warranty Repairs - PROZIS GNOSIS Manual Del Usuario

EN
TROUBLESHOOTING
Some issues that arise may be solved by the user. If the problem
persists after having tried the following solutions, please contact
Prozis customer service.
PROBLEM CAUSE
The headset is not Make sure the USB
working cable is intact and
plugged in properly
(to the audio port)
No sound coming Volume is set to
from the headset low (check the
sound volume in
your headset and
software)
Warranty statement
All electrical and electronic products commercialized by Prozis
via www.prozis.com are covered by the warranty applicable to the
purchase and sale of consumer goods.

GENERAL CONSIDERATIONS

This document contains the terms and conditions of Prozis'
warranty for final consumers.
This warranty is valid exclusively for consumers who purchase the
product for non-professional purposes.
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SOLUTION
Check if the USB
cable is well
connected
Follow the
instructions to
adjust the volume

WARRANTY PERIOD

Prozis guarantees the product is to remain free from material and
production defects for a 2-year period, counting from the date
of initial purchase by a consumer and respective delivery, or for
longer if legally established by the applicable national law.
In the event that repair is required, this 2-year period is suspended
during repair time.
CONSUMABLES
The gradual performance decrease caused by prolonged use of
the product's consumable components, such as batteries, is not
covered by this warranty unless the malfunction is caused by faulty
design, materials or production.
HOW TO MAKE A CLAIM
If the need arises to exercise the rights conceded to you through
this warranty, please contact Prozis customer service via the
communication channels provided on the Prozis website, and
follow the provided instructions or recommendations. Contact
and technical assistance information is also provided at the end of
this warranty.
Any claims made regarding this warranty will only be valid if proof
of purchase is presented by the original customer. This proof
of purchase may be the original invoice or receipt, as long as
it includes information regarding the date of purchase and the
product's model name.

WARRANTY REPAIRS

Any repairs made under this warranty cannot be made by third
parties. This warranty does not apply to any repairs, or damage
caused directly by such repairs, that have impacted or caused the
damage that is the subject of the respective warranty claim.
EN
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