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6. FAQ

Why is less water extracted in water tank
Q.
during winter?
In winter, temperatures are low and the air
A.
is relatively dry. Compared to summer, the
moisture extraction is much lower.
Q.
Why the device cannot run or stops
running suddenly?
A.
Please check if the water tank is full or if the
water tank is not properly installed. Drain the
water from the water tank or reinsert water
tank correctly.
A.
The ambient temperature may be too low
or high to be able to extract moisture.
Dehumidification cannot be performed when
the ambient temperature is below 5⁰C or above
32⁰C.
Q.
Why is hot air blown out from the air
outlet?
A.
This device extracts moisture from the air by
cooling the air inside the compressor below
the condensation point which allows the
air to condense into water drops that are
captured in the water tank. The dry air that
is released through the air outlet is heated
by the temperature returning unit. This
reduces energy consumption and accelerates
extraction.
18
Q.
Why is there an abnormal sound during
operation?
A.
Please check if the device is placed properly on
a flat surface (not inclined or unstable)
A.
Please check if nothing is blocking the air in- or
outlet.
The "flowing" sound is caused by the
A.
refrigerant. This sound is normal during
operation.
Q.
There is water leaking from the device.
What's wrong?
Please check if the drain tube is properly
A.
connected.
A.
The drainage system may be blocked due to
a deformed drain tube. Please straighten the
drain tube.
Q.
Why does frosting occur?
A.
The ambient temperature is low and the device
is awaiting defrosting. Please wait until the
device is defrosted to remain operation.
Display
Cause
code
FL
The water tank is full
E1
The coil sensor detects anomaly,
repair is required contact Duux
E2
The room temperature sensor
detects anomaly, repair is
required contact Duux
P1
The unit is in the defrosting state
CL
The unit is in the cleaning mode
state
LC
Child lock function activated
Disposal
The European directive 2012 / 19 / CE on Waste
Electrical and Electronic Equipment (WEEE),
requires that old household electrical appliances
must not be disposed in the normal unsorted
municipal waste stream. Old appliances must
be collected separately in order to optimize the
recovery and recycling of the materials they
contain and reduce the impact on human health
and the environment. The crossed out "wheeled
bin" symbol on the product reminds you of your
obligation, that when you dispose of the appliance
it must be separately collected. Consumers
should contact their local authority or retailer for
information concerning the correct disposal of
their old appliance.
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