TROUBLESHOOTING GUIDE
Problem
No Crema is being
produced
Knocking/pumping sound
occurs during espresso,
steam, or hot water cycle
All Mode/Dose lights are
blinking
The Steam light and all
Dose lights are blinking
Water light continuously
blinks
All lights are blinking at
the same time
All lights are continuously
on
If the problem is not due
to one of the above items
Coffee is ground too coarsely. Use slightly finer grind.
Coffee tamped too softly. Use slightly firmer tamp between
30-40 lb or 15-20 kg of force.
Single wall filter basket might have been used with pre-ground
coffee. Please see the "Basket selection chart" section.
The Espresso Machine is going through a normal operation,
therefore no action is required.
Machine is in protection mode to avoid the pump from over
heating. Turn Off the machine for 7.5 minutes.
Machine is in the protection mode to avoid from overheating.
Turn Off the machine for 10 minutes.
Ensure water is in the Water Tank and ensure Water Tank is
properly assembled.
Steam Wand is blocked. Remove it from Espresso Machine and
thoroughly clean it.
Coffee puck is too dense, adjust to larger grind size.
If using a Double wall basket, then clean exit hole with a pin.
Turn off the Espresso Machine and unplug for approximately
10 minutes. Then, plug back in and restart the machine.
If problem persists call service.
Turn off the Espresso Machine and unplug for approximately
5 minutes. Then, plug back in and restart the machine. If
problem persists call Service.
See the "Arranging for Service" chapter in the "Warranty and
service" section. Do not return the Espresso Machine to the
retailer as they do not provide service.
Solution
15