Control Interface; Troubleshooting; Maintenance Services - Tenveo 3U Manual De Usuario

3.Control Interface

PS: RS-485 and RS-232 Pins distribution
(1)RS-485 Interface Distribution
(2)RS-232 Interface Distribution
VISCA RS-232 IN

Troubleshooting

Before request service to serviceman, it can according to below methods to remove failures, if still can't be solved,
please contact us for help.
Q:The video of camera cannot be displayed on the screen.
A:Please check the connection between power cable,video cable, camera and monitor, fix the connector on each end.
Q:It's unable to Pan, Tilt and zoom camera.
A:Because menu was displayed on monitor. Please re-operate after exit menu.
Q:Why the camera rotates for about 10 seconds after power on.
A:This is the normal self-test of the camera.
Q:Poor Image quality while using in church or other low-light conditions.
A:Press menu (ON/OFF) to adjust backlight effect. equiange the church lighting properly
Q:Remote control is not working or insensitive
A:①Not work, please replace batteries.
②Not sensitive: Choose the correct "IR select" number to meets camera. Control the camera within 15m .Remove the
obstacles .Aim at the sensor which is in front of the camera when controlling it.
Q:USB interface is not identifiable.
A:Please check USB cable and extension cable are well connected or not. If yes, change to another USB interface and try to
connect again.
Q:It was not been controlled via RS-232/RS-485 when camera connect to PC.
A:Make sure it is a correct connection between camera and PC. (Reference to RS-485 and RS-232 Pins distribution in page 5.)
Q:Why no wall mount brackets?
A: Camera comes with ceiling mount, wall mount or tripod brackets needs to buy separately.
Q: Does this camera has built-in mic?
A: No, our cameras comes with no built-in mic.
Q:Can we control the camera only by the remote control?
A: We can control the camera by remote control. Keyboard controller (joystick), and software.

Maintenance Services

All products purchased from our company are guaranteed to keep in good repair for 18 months If there are any quality problems
during the guarantee period, we will maintain for free.
Under any of the following warranty, elated maintenance costs will be collected:
1.Product was not normal used.
2.Fire, electric shock, outside object collapse or other natural disasters causes make the equipment damage.
3.Unauthorized repair, misuse, abuse and change.
PIN NUM
A
B
4
FUNCTION
DTR IN+(connect to RS-485)
DSR IN-(connect to RS-485)
1.N.C.
2.N.C.
3.TXD
4.RXD
5.GND
6.N.C.
7.N.C.
8.N.C.
6