TrOUBLESHOOTInG
Before Calling for Service
Before calling for service, review this list. It may save you time and expense. This list includes common
occurrences that are not the result of a defect in workmanship or materials.
Symptoms
Burners have yellow
or yellow-tipped
flames
Burner flames are
very large or yellow
Control knobs will not
turn
Top burners do not
light or do not burn
evenly.
• The combustion quality of burner flames needs to be determined visually.
- Use the illustrations below to determine if the burner flames are normal. If
burner flames look like A, call for service.
Normal burner flames should look like B or C, depending on the type of gas
used. With LP gas, some yellow tipping on outer cones is normal.
A–Yellow flames
B-Yellow tips on
Call for service
outer cones
Normal for LP gas
• Improper air to gas ratio.
- If cooktop is connected to LP gas, contact the person who installed the range
or made the conversion.
• Knob is not pushed down
- To turn from OFF position, push the knob down and then turn.
• Plug on cooktop is not completely inserted in the electrical outlet.
- Make sure electrical plug is plugged into a live, properly grounded outlet.
• Burner slots on the side of the burner may be clogged.
- Remove the burners and clean them. Check the electrode area for burned-on
food or grease. See the Care and Cleaning of the Cooktop section.
• Improper burner assembly.
- Make sure the burner parts are installed correctly. See the Care and Cleaning
of the Cooktop section.
Possible Cause / Solutions
C-Soft blue flames
Normal for natural
gas
TROUBLESHOOTING
17