Troubleshooting (cont.)
Symptoms
2.
No water flow.
Kohler Co.
Probable Causes
Recommended Action
C. Incorrect
C. Verify that the faucet
installation.
is mounted as
instructed in the
installation guide.
Ensure that the sensor
eyes are above the rim
of the sink. Refer to the
installation instructions.
A. Filter is plugged.
A. Turn off the water.
Disconnect the fittings
from the flex hoses.
Remove and clean the
filter screens.
B. Sensor eyes are
B. Wipe the sensor eyes
dirty.
with a damp soft cloth.
Wipe dry with a dry
soft cloth.
C. The aerator is
C. Remove and clean
plugged.
the aerator. For
calcium/mineral
deposits, soak the
plastic insert in a 50:50
mix of water and
vinegar. Soak only the
plastic insert.
D. Sensor eyes are
D. Replace the sensor
scratched.
assembly.
E. A flex hose is
E. Check the flex hoses
kinked.
to make certain they are
not kinked. If a flex
hose is kinked,
disconnect it, straighten,
and reconnect.
F. Power was
F. Wait 2 minutes after
interrupted, batteries
the power is restored as
were replaced, or
the sensor cycles
Hybrid Energy Cell
through the automatic
(HEC) has just been
sensing distance.
replaced.
G. HEC or battery
G. Replace the HEC,
life is expired.
power supply, or
batteries (two standard
AAA batteries and 1.5V
alkaline battery).
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