Trouble Shooting
The following is a list of common problems that may
cause your pump to work improperly. If you feel
that your pump is malfunctioning due to other rea-
sons please call our customer service department at
978-281-0573
Symptom
Pump only
runs for a few
seconds
Pump does
not run
Pump runs,
but does not
pump water
Possible
Cause
Insufficient water
Clogged
strainer jammed
impeller
Blocked
discharge line
Electrical
connections
Air lock
Cure
The automatic control system tests
for water approximately every few
minutes. If the water level detected
is only about 3/4", the pump will
shut off after a few seconds. Every
few minutes thereafter, it will
automatically check the water level
and will only continue pumping if
sufficient water is present.
Disconnect pump from power
source and remove strainer.
Remove debris from strainer and
surrounding area. Remove any
debris from the impeller.
Disconnect pump from power
source and remove blockage from
pipes/hoses and discharge port.
Check electric receptacle for
power. Check fuse and/or circuit
breaker. Is the receptacle a three
prong grounded outlet in good
condition? Is the plug making good
contact in the receptacle?
Check discharge hose. Is it
running level or continuously
downwardly once it starts down-
wardly? Are there any loops in
the hose?