Before you call for service...
Troubleshooting Tips
Save time and money! Review the following chart first
and you may not need to call for service.
Problem
Leaking water around the fill cup
Leaking water behind the
refrigerator
Slow ice/freezer not cold enough
Ice cubes too small/slow ice
14
Possible Causes
Fill tube not correctly seated
in the fill cup
House supply not properly
connected to the water valve
Water line not
connected to
the water tube
inlet
Door left open
Temperature control not set
cold enough
Water shutoff valve
connecting refrigerator to
house water line may be
clogged
Water line is kinked
Check water filter
What To Do
Check that the fill tube is correctly inserted in the fill cup
opening . See Mount the Icemaker .
Check that the house supply is firmly attached to the
water valve . See Water Line Installation Instructions.
SmartConnect
Tubing
Check to see if package is holding door open .
See Controls-Temperature Settings in the Owner's Manual
(Web only) or the Quick Installation Guide - Controls of the
refrigerator .
We recommend drilling a 1/4" hole in the water pipe to
connect the water shut-off valve . Failure to drill a 1/4"
hole may result in reduced ice
production or smaller cubes .
See Installing the Water Line .
Check that the plastic water line running from the valve to
the water tube inlet is not kinked . See Connect the Water
Line . A kink in the water line will restrict flow of water .
See Owner's Manual (Web Only), and the Quick Use and
Care .
Fill Tube
Fill Cup
1/4"
Compression
™
Nut
Ferrule
(sleeve)
Refrigerator
Connection
Drill 1/4" hole
in water pipe
Adhesive-backed
Fasteners
Water Line
Tubing