EN
the Dorel Group or by an authorized dealer
or retailer.
Our 24 months warranty covers all
manufacturing defects in materials and
workmanship when used in normal conditions
and in accordance with our user manual for
a period of 24 months from the date of the
original retail purchase by the first end-user
customer. To request repairs or spare parts
under our warranty for defects in materials
and workmanship you must present your
proof of purchase, made within the 24
months preceding the service request.
Our 24 months warranty does not apply
to defects caused by normal wear and
tear, damage caused by accidents, abusive
use, negligence, fire, liquid contact or
other external cause, damage which is the
consequence of failing to comply with the
user manual, damage caused by use with
another product, damage caused by service
by anyone who is not authorized by us, or
if the product is stolen or if any label or
identification number has been removed
from the product or has been changed.
Examples of normal wear and tear include
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wheels and fabric worn down by regular use
and the natural breakdown of colors and
materials due to normal aging of the product.
What to do in case of defects:
Should problems or defects arise, your first
point of contact is the authorized dealer
or retailer recognized by us. Our 24 months
warranty is recognized by them
. You
(1)
must present your proof of purchase, made
within the 24 months preceding the service
request. It is easiest if you get your service
request pre-approved by us. If you submit
a valid claim under this warranty, we may
request that you return your product to
the authorized dealer or retailer recognized
by us or that you ship the product to us in
accordance with our instructions. We will
pay for shipment and for return freight if
all instructions are followed. Damage and/
or defects neither covered by our warranty
nor by the legal rights of the consumer and/
or damage and/or defects with respect
to products that are not covered by our
warranty can be handled at a reasonable fee.
Rights of the consumer:
A consumer has legal rights pursuant to
applicable consumer legislation, which may
vary from country to country. The rights
of the consumer under applicable national
legislation are not affected by this warranty.
This warranty is provided by Dorel
Netherlands. We are registered in The
Netherlands under company number
17060920. Our trading address is Korendijk
5, 5704 RD Helmond, The Netherlands, and
our postal address is P.O. Box 6071, 5700
ET Helmond, The Netherlands.
The names and address details of other
subsidiaries of the Dorel group can be
found on the last page of this manual and
on our website for the brand concerned.
Products purchased from retailers or dealers that remove
(1)
or change labels or identification numbers are considered
unauthorized. Products purchased from
unauthorized retailers are also considered unauthorized.
No warranty applies to these products since the
authenticity of these products cannot be ascertained.
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