ACTIVE P30 Plus Series Owner's Manual
Troubleshooting
If you follow the recommended action but the problem persists,
or error messages other than the ones below appear, please call
your local customer service.
Error Message
Error Message Cause
Inflation or
pressure error.
Deflation error.
Blood Pressure
measurement
error.
Battery is too low.
Problem with the
device.
What To Do
Please contact local customer
service for help.
Refit cuff tightly and correctly.
Relax and repeat the
measurement. If the error still
remains, please contact local
customer service for help.
Replace the batteries or use
the AC adapter.
Please contact local customer
service for help.
Blood Pressure Measurement
Symptom
Cause
Batteries exhausted.
Nothing is displayed
Batteries incorrectly
after pressing
.
installed or no
battery is installed.
Movement during
measurement.
The heart rate is
higher/lower than
Measurement taken
user's average.
just after exercise.
May not be in correct
position while
The result is
measuring.
higher/lower than
user's average
Blood pressure
measurement.
naturally varies from
time to time.
Cuff is not fastened.
If user's blood pressure is higher than the
The cuff inflates again
pressure the device has inflated, the device
while measuring.
will automatically increase the pressure and
start to inflate again. Stay relaxed and wait
for the measurement.
EN-8
What To Do
Replace the
batteries.
Check that the
batteries are
correctly installed.
Repeat
measurement.
Rest at least
30 minutes
before repeating
measurement.
Adjust to the correct
position to measure.
Keep in mind for
next measurement.
Fasten the cuff
again.