Smartcard; 1.FIrmware Update; 2.STep-Up Card; Warranty And Assistance - Powersoft audio K Serie Guía Rápida

SmartCard

k Series amplifiers implement a Smartcard reader in
the front panel. The Smartcard – provided and initialized
by powersoft – is a tool meant for storing and sharing
setup configurations and presets: up to 150 presets can be
stored into a single card and easily shared among different
amplifiers.

12 : 1.Firmware update

The Smartcard can be converted into firmware card –
losing the storage capacity – allowing to update the internal
firmware of the amplifier.
Since the firmware update procedure depends on the
actual configuration of the amplifier, please refer to the
technical note #03 "k Series Firmware update procedure"
available in the download area of powersoft website
www.powersoft-audio.com.

12 : 2.Step-Up card

k Series amplifiers are based on a flexible architecture
that has been developed to meet specific expansibility
criteria: by means of a specific Step-up smartcard it is pos-
sible to upgrade the performance of a k series amplifier at
the cost, more or less, as the price difference between the
various models.
The k6, k8 and k10 all share the same hardware plat-
form. This means that by purchasing a k6, it is possible –
as your business and your power requirements grow – to
upgrade the platform's output power.
For example, one Step-up will transform the k6 into a
k8, two Step-ups will make the k6 a k10. Of course the k8
can also be upgraded.
The k2 and k3 on the other hand, are based on a smaller
hardware, so it is possible to Step-up from k2 to k3, but not
from k3 to k6.
Same goes for the k20, which is also based on a differ-
ent hardware, making the k10 the highest possible upgrade
currently available.
The step-up procedure is described in the technical
note #04 "k Series Step-up procedure" available in down-
load area in powersoft website www.powersoft-audio.com.
Step-Up card as well as the storage and firmware
smartcard can be requested to Powersoft dealers.
38 | K Series
12
Warranty and
assistance

13 : 1.Warranty

13 : 1.1. Product warranty

powersoft guarantees its manufactured products to be
free from defective components and factory workmanship
for a period of 48 (forty eight) months, starting from the date
of purchase printed on powersoft's (or any of its authorized
Dealer's) invoice to the end customer. all warranty repairs
and retrofits must be performed at powersoft facilities or at
an authorized Service center at no cost for the purchaser.
Warranty exclusion: powersoft's warranty does not cover
product malfunctioning or failure caused by: misuse, abuse,
repair work or alterations performed by non-authorized per-
sonnel, incorrect connections, exposure to harsh weather
conditions, mechanical damages (including shipping ac-
cidents), and normal wear and tear. powersoft will perform
warranty services provided that the product is not damaged
during transportation.

13 : 1.2. Return of Goods

Goods can be returned to powersoft only after they have
been granted a return Merchandise authorization (rMa)
number to be attached to the external packaging. powersoft
(or its authorized Service center) has the right to refuse any
returned good without a rMa number.

13 : 1.3. Repair or replacement

powersoft reserves the right to repair or replace any
defective goods covered by product warranty at its sole
discretion and as it deems best.

13 : 1.4. Cost and responsibility of transport

The purchaser (or end user/customer) is solely re-
sponsible for all transportation costs and risks associated
with sending warranty covered goods to powersoft or its
authorized Service center. powersoft will assume full re-
sponsibility and cover all costs incurred to send the goods
back to the purchaser (or end user/customer).

13 : 2.Assistance

There are no user-serviceable parts in your amplifier.
refer servicing to qualified technical personnel. in addi-
tion to having an in-house service department, powersoft
supports a network of authorized service centers. if your
amplifier needs repair, contact your powersoft dealer (or
distributor). You can also contact the powersoft Technical
Service department to obtain the location of the nearest
authorized service center.
Even though most product malfunctioning can be solved
at your premises through powersoft customer care or
your direct knowledge, occasionally, due the nature of the
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