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failure, it might be necessary to return defective products
to powersoft for repair. in the latter case, before shipping,
you are kindly asked to follow step by step the procedure
described below:
f Obtain the "Defect report Form" by contacting our
f
customer care Department via email:
service@powersoft.it
or download the "Defect report
Form" from powersoft's website
(http://www.powersoft-audio.com/en/support/service).
f Fill out one "Defect report form" for each returned
f
item (the form is an editable tab guided document) and
save as your name, amp model and serial Number (for
example: distributornamek10sn17345.doc) providing all
required information except the rMa code/s and send
it to
service@powersoft.it
f in case of defect reports approved by the powersoft
f
customer Service representative you will receive an
rMa authorization code (one rMa code for each re-
turning device).
f upon receiving the rMa code you must package
f
the unit and attach the rMa code outside the pack,
protected in a waterproof transparent envelope so it is
clearly visible.
all returning items must be shipped to the following
address:
powersoft
Via Enrico conti, 13-15
50018 Scandicci (Fi) italy
in case of shipment from countries NOT belonging to the
European community make sure you have also followed the
instructions described in the document available for down-
load at the TEMpOrarY EXpOrTaTiON / iMpOrTaTiON
prOcEDurE link at
http://www.powersoft-audio.com/en/
support/service.
Thank you for your understanding and cooperation and
continued support as we work to improve our partnership.
for powersoft approval.
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