Zopo Color C Guía Rápida página 7

by one form of remedy must be significantly higher than the costs
corresponding to the other form of remedy.
In addition, the consumer may choose between requesting a
reduction in the price or terminating the contract, if he is not entitled
to demand the repair or replacement of the product and whenever
these actions would not be completed within a reasonable timeframe
and would cause more inconvenience to the consumer and user.
However, the termination shall not take place where the lack of
conformity is minor.
Both the repair and the replacement of the product as result of the
product's lack of conformity shall be free of charge for the consumer
and user, including labour and materials.
In any case, repairs under warranty shall be carried out by Zopo's
Official Technical Assistance Service or its authorized distributors.
3. Conditions for the warranty to be exercised
To exercise the legal and commercial warranty, it is necessary to
submit documentary evidence showing the delivery and/or
purchase date of the product, whether the invoice, receipt,
delivery slip or sealed and dated warranty card. Documents
which have been tampered with or falsified will not be accepted.
The consumer shall contact Zopo's Customer Service Team using
the website (under the support section) and will be informed
about what action to take. At that time, the consumer shall have
to provide a clear description of the malfunction or the lack of
conformity of the product with the contract.
In any case, repairs under the warranty shall be carried out by
Zopo's Official Technical Assistance Services or its authorized
distributors so that Zopo can be held responsible under the legal
and/or commercial warranty.
4. Exceptions
The warranty does not foresee or include periodic maintenance
or product installation revisions.
In addition, the product will not be considered as lacking
conformity in relation to the contract and therefore, it will not be
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covered by the legal or commercial warranty when:
• The lack of conformity corresponds to a discrepancy with the
safety standards or the local or national techniques of a different
country to the one it was originally designed and produced in;
• This product or any of its identification features (number of
series, etc.) have been partially or completely opened, assembled,
unassembled, handled and/or repaired by a person not part of
Zopo's Official Technical Assistance Services team or its
authorized distributors
• The lack of conformity is a result of an incorrect installation
(except if the installation has been carried out by one of Zopo's
authorized sellers or under its responsibility, or by the consumer
following Zopo's installation instructions) or an abusive or
inadequate use of the product, including but not limited to, a
usage that is not in accordance to the normal purpose of the
product or the directions for use and maintenance, as defined by
Zopo;
• The lack of conformity has been caused by a computer virus, an
action or a manipulation of passwords, software installation,
manipulation or reinstallation, etc.;
• The lack of conformity is due to the use of accessories, chargers
or consumables that are not Zopo originals and therefore are not
designed for that product;
• The lack of conformity is due to the use of any third party
software or application that modifies, changes or adapts the
software that was approved and/or included by Zopo in the
product;
• The lack of conformity is a result of downloading or using third
party multimedia services and/or contents available or accessible
through the product;
• Damages in or through the battery, which are due to it being
overcharged, are produced;
• Any of the box seals or battery cells have been damaged, or
there is clear evidence that shows these were handled; and/or
• The product damages are caused by any unforeseeable or force
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