SYMPTOM
Intermittent or
no audio
Poor or distorted
sound from bass
module
Bass is too heavy
or low
TR OUBL ES H O OTI N G
SOLUTION
Unmute the system.
Increase the volume.
Confirm that the soundbar is playing audio. If not, refer to your soundbar
owner's guide for troubleshooting. Visit:
Bose Soundbar 500: worldwide.Bose.com/Support/SB500
Bose Soundbar 700: worldwide.Bose.com/Support/SB700
SoundTouch 300 soundbar: global.Bose.com/Support/ST300
Confirm that the system status light is glowing solid white, indicating
that the bass module is connected to the soundbar (see page 25).
Test different sources (if available).
Make sure that you're playing audio that has bass frequencies, such as
music or movies.
Repeat the connection process (see page 14).
Place the bass module according to the placement guidelines
(see page 11).
Test different sources (if available).
Place the bass module according to the placement guidelines
(see page 11).
Remove all protective films from the bass module.
Run ADAPTiQ audio calibration (see page 18).
NOTE: If you no longer have the ADAPTiQ headset (provided with your
soundbar), contact Bose customer service for a replacement.
Adjust the bass (see page 22).
Run ADAPTiQ audio calibration (see page 18).
NOTE: If you no longer have the ADAPTiQ headset (provided with your
soundbar), contact Bose customer service for a replacement.
Place the bass module according to the placement guidelines
(see page 11).
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