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Troubleshooting
No.
Prompt Tone
1
Wheels off the ground
2
Dust Box not installed
3
Battery failure
Please check if the wheel
4
is stuck
Please check if the front
5
collision is stuck
Robot's Wifi connection
6
failure
The battery is low, please
7
charge the Robot
Please check whether the
8
side brush is tangled or
jammed
Please move the Robot to
9
the open area.
Cause of Failure
Robot suspended
Dust box removed and not
installed
Abnormal battery charging
Wheel jammed
Front impact bracket stuck
Robot connected to server
failure
Battery power less than 20%
Abnormal edge brushing
Robot failed to get out of trouble
23
Solution
Please put the Robot back to the ground and press the cleaning
key again.
Return the dust box to the Robot and press the cleaning key
again.
Contact our customer service department to test battery.
Check whether the wheel is entangled with foreign objects and
clean up the entangled objects.
Check whether the front collision can rebound normally
Check whether can access internet when connection is done
Robot automatically enters the recharge mode
Check whether the side brush is wound by wire and clean up the
wound.
Please move the Robot to an empty place and press the
cleaning key again
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